Shipping policy


Shipping Policy – It's A Bite UK LTD

Shipping Policy
Last Updated: June 2026

At It's A Bite UK LTD, we understand that getting your bait and tackle supplies quickly is important. We work hard to process and dispatch orders as efficiently as possible.

Order Processing

  • Orders are typically processed within 1–2 working days.
  • We aim to dispatch the majority of orders using a 48-hour delivery service.
  • Orders placed on weekends or bank holidays will be processed on the next working day.

During busy periods, new product launches, or promotional events, processing times may be slightly longer, but we'll always do our best to keep delays to a minimum.

UK Delivery

We primarily use trusted UK courier services and aim for delivery within 48 hours of dispatch.

Please note:

  • Delivery times are estimates and cannot be guaranteed.
  • Remote areas of the UK, including parts of Scotland, Northern Ireland, and offshore islands, may experience longer delivery times.

Frozen and Fresh Products

Certain products, including freezer baits and prepared particles, may require specific packaging and shipping methods to maintain product quality. These items will be clearly identified where applicable.

We recommend that customers arrange to receive these deliveries promptly upon arrival.

Shipping Costs

Delivery charges are calculated at checkout based on the size, weight, and destination of your order. Any applicable shipping costs will be displayed before payment is completed.

Tracking Your Order

Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor its progress.

Delivery Issues

If your order has not arrived within the expected timeframe:

  1. Check any tracking information provided.
  2. Confirm the delivery address on your order confirmation.
  3. Contact us, and we'll work with the courier to resolve the issue as quickly as possible.

Incorrect Addresses

Please ensure your delivery details are accurate when placing your order. It's A Bite UK LTD cannot be held responsible for delays or additional charges resulting from incorrect or incomplete address information supplied by the customer.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery. Photographs of any damaged goods may be required to assist with our investigation and any replacement or refund process.

Lost Parcels

A parcel will generally be considered lost once the courier's investigation process has been completed. If a parcel is confirmed as lost in transit, we will arrange a replacement or refund where appropriate.

Contact Us

If you have any questions regarding your order or our shipping policy, please get in touch with the It's A Bite UK LTD team, and we'll be happy to help.

Customer Promise

At It's A Bite UK LTD, we're anglers ourselves. We know the frustration of waiting for bait before a session, which is why we aim to dispatch orders promptly and keep you informed every step of the way. Our goal is simple: quality bait, fair postage, and reliable service.